Refund Policy

At MedicINtime, our refund policy is strictly "No Refunds". Please read this document carefully to understand our billing practices and your responsibilities as a subscriber.

1. Strict No-Refund Policy

All payments made to MedicINtime for any subscription plan (including Basic and Caretaker plans) are final and non-refundable. We do not provide refunds, prorated refunds, or credits for any partially used subscription periods, accidental renewals, or unused services.

2. The 3-Day Free Trial

To ensure that our service meets your needs before you commit financially, we offer a 3-Day Free Trial for all new users. During this trial period, you have full access to test our platform, including WhatsApp and SMS reminder delivery.

• It is your responsibility to evaluate the service during this 3-day window.
• If you decide the service is not for you, you must cancel your subscription before the trial period ends.
• Once the trial period expires and your payment method is charged, that charge is final and non-refundable under any circumstances.

3. Cancellation Policy

You may cancel your subscription at any time through your MedicINtime Dashboard (under the Billing section).

• Canceling your subscription prevents any future recurring charges.
• Cancellation does not trigger a refund for the current billing cycle.
• Upon cancellation, you will continue to have access to the service until the end of your currently paid billing period.

4. Exceptions

Because of the nature of our digital infrastructure and the costs associated with our messaging gateways, there are absolutely no exceptions to this no-refund policy. This includes, but is not limited to:

• Forgetting to cancel before the 3-day trial ends.
• Forgetting to cancel before a subscription renews.
• Failure to use the service after paying for a subscription.
• Technical issues on the user's end (such as losing access to a phone or internet connection).

5. Contact and Billing Disputes

If you believe your account was compromised or if you see duplicate charges on your bank statement due to a technical error on our end, please contact our support team immediately. Legitimate billing errors on our part will be corrected.